Customer Experience Training

Customer Experience Training

R4,000.00

SKU: CXM Category:

Description

Join our 2-Day Customer Experience training and develop your understanding of best practice methods in the field of Customer Experience. You will be able to apply what you learn immediately in your organization. Additionally, the training is aligned to the world’s leading professional qualification in Customer Experience, CCXP (Certified Customer Experience Professional) and will cover the following topics:

  • Customer-Centric Culture
  • Voice of the Customer, Customer Insight, and Understanding
  • Organizational Adoption and Accountability
  • Customer Experience Strategy
  • Experience Design, Improvement, and Innovation
  • Metrics, Measurement, and ROI

 

Additional information

Date

21 – 22 November 2018

Location

Johannesburg, South Africa

Max delegates

20

Mumbi Odame

Customer Experience evangelist

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