We enable businesses to craft their customer experience strategy, design the desired customer experience, implement and embed it in the organization using a systemic framework which ensures sustainability.
Our full offering includes:
- Customer Experience strategy and design
- Customer Experience implementation using customer journey mapping
- Culture change plan and employee engagement initiatives
- Customer experience measurement
- Customer experience training with CXPA certification.
- Customer service department setup and digitization
- Coaching and mentorship of CX Executives
Through CX coaching and mentorship we support CX executives to create or enhance their role as well as that of their team. We coach for performance of the individual and the team on a one to one and group basis. Coaching at its core recognizes that the coach is a facilitator in the process of the coachee defining their chosen path to excellence. It ensures that training provided is embeded and is practical in its application.