Our Approach

Our CX consulting arm enables businesses to craft their customer experience strategy, design the desired customer experience and implement and embed it in the organization using a systemic framework which ensures sustainability of what is implemented.

We use an established framework underpinned by data analytics to build sustainability in the business.

Our full service offering includes:

  1. Customer Experience strategy and design
  2. Customer Experience implementation using customer journey mapping
  3. Culture change plan and employee engagement initiatives
  4. Customer experience measurement
  5. Customer experience training with CXPA certification.
  6. Customer service department setup and digitization

 

Through CX coaching and mentorship we support CX executives to create or enhance their role as well as that of their team. We coach for performance of the individual and the team on a one to one and group basis. Coaching at its core recognizes that the coach is a facilitator in the process of the coachee defining their chosen path to excellence. It ensures that training provided is embeded and is practical in its application.

Contact us for more information on how we can assist you in making your customers happy.