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Month: September 2017

Creating Systemic and Sustainable Change in CX

By Mumbi OdamePosted on September 25, 2017September 26, 2017

When I speak to companies on their customer experience initiatives, there is almost fatigue with the fact that change is not happening fast enough. Usually […]

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The ROI of Customer Experience

By Mumbi OdamePosted on September 2, 2017

Many people working in the CX field attest to one common challenge; getting the client agenda prioritised at the C-Suite. This is not a new […]

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Recent Posts

  • In which department does the CX function belong?
  • Creating Systemic and Sustainable Change in CX
  • The ROI of Customer Experience
  • Fleming Customer Experience Management EA Conference
  • Fleming Customer Experience Management Conference – 21 – 23 June 2017 – Nairobi, Kenya

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