What an awesome event we had at Villa Rosa Kempinski Nairobi!
The venue was appropriate for what we were there to do. Villa Rosa Kempinski in Nairobi though frequented by many business travellers is warm and their customer experience is one that you cannot fail to notice. The event was well organised and the enthusiasm of the attendees was palpable. If you missed it, I will be posting some photos from the event.
Look out for our next 3-hr workshop which covers the systemic customer experience framework.
Our next event is the free webinar on understanding customer experience beyond service and measurement. Our webinars are insightful and this one will be no different.
Looking forward to connecting with you soon!