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Mumbi Odame will be presenting at the upcoming Customer Experience Management conference to be held on 21 – 23 June 2017 in Nairobi, Kenya. She will hold a workshop on 23rd June to give participants like yourself tools that can be immediately implemented at your workplace to start or continue the journey of Customer Experience Management. Mumbi has a vast understanding of customer experience from both a strategic and implementation point of view. She has been a speaker at various customer experience management conferences in South Africa for the last 3 years and is honored to be able to present her thinking in East Africa.


In preparation for the conference for Mumbi and for your organization, we invite you to participate in this short CX self-assessment. While the conference would be very beneficial to you and your organization, the results of the survey will be shared with all those who respond irrespective of conference attendance. It will enable you to benchmark yourself against the market and support your journey of creating great customer experiences.