Customer experience (CX) practitioners have often debated the right reporting line for a CX function with strong opinions on where the function fits and whether […]
Creating Systemic and Sustainable Change in CX
When I speak to companies on their customer experience initiatives, there is almost fatigue with the fact that change is not happening fast enough. Usually […]
The ROI of Customer Experience
Many people working in the CX field attest to one common challenge; getting the client agenda prioritised at the C-Suite. This is not a new […]
Fleming Customer Experience Management EA Conference
What an awesome event we had at Villa Rosa Kempinski Nairobi! The venue was appropriate for what we were there to do. Villa Rosa Kempinski […]
Fleming Customer Experience Management Conference – 21 – 23 June 2017 – Nairobi, Kenya
Mumbi Odame will be presenting at the upcoming Customer Experience Management conference to be held on 21 – 23 June 2017 in Nairobi, Kenya. She […]
Welcome to Motivation by Design
We are motivated by great customer experiences and we exist to design them for our clients and their clients. Feel free to contact us for […]