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In which department does the CX function belong?

By Mumbi OdamePosted on December 17, 2019December 18, 2019

Customer experience (CX) practitioners have often debated the right reporting line for a CX function with strong opinions on where the function fits and whether […]

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Creating Systemic and Sustainable Change in CX

By Mumbi OdamePosted on September 25, 2017September 26, 2017

When I speak to companies on their customer experience initiatives, there is almost fatigue with the fact that change is not happening fast enough. Usually […]

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The ROI of Customer Experience

By Mumbi OdamePosted on September 2, 2017

Many people working in the CX field attest to one common challenge; getting the client agenda prioritised at the C-Suite. This is not a new […]

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Fleming Customer Experience Management EA Conference

By Mumbi OdamePosted on July 3, 2017July 3, 2017

What an awesome event we had at Villa Rosa Kempinski Nairobi! The venue was appropriate for what we were there to do. Villa Rosa Kempinski […]

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Fleming Customer Experience Management Conference – 21 – 23 June 2017 – Nairobi, Kenya

By Mumbi OdamePosted on April 27, 2017April 27, 2017

Mumbi Odame will be presenting at the upcoming Customer Experience Management conference to be held on 21 – 23 June 2017 in Nairobi, Kenya. She […]

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Welcome to Motivation by Design

By Mumbi OdamePosted on April 24, 2017December 18, 2019

We are motivated by great customer experiences and we exist to design them for our clients and their clients. Feel free to contact us for […]

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Recent Posts

  • In which department does the CX function belong?
  • Creating Systemic and Sustainable Change in CX
  • The ROI of Customer Experience
  • Fleming Customer Experience Management EA Conference
  • Fleming Customer Experience Management Conference – 21 – 23 June 2017 – Nairobi, Kenya

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